Complaints

We welcome feedback on our services and encourage you to raise any concerns, complaints, or questions you may have, including in relation to this Privacy Policy.

Our complaints management process ensures that all concerns are taken seriously and addressed promptly.

When making a complaint, please provide a clear description of the issue, including the key facts presented in a logical order. This should include your contact details, relevant dates, a description of your concerns, and any supporting documentation. It is also helpful to outline the outcome you are seeking.

If you have any concerns, complaints or questions about this Privacy Policy, or believe that we have not handled your personal information in accordance with the Privacy Act, please contact us using the details below.

Complete our online form

Email: complaints@dss.gov.au

Call our complaints line 1800 634 035

Write to:

DSS Feedback
GPO Box 9820
Canberra ACT 2601

This consultation activity has received ethics approval S00128. You may wish to raise a complaint directly with Iris Ethics Complaints:

email: complaints@irisethics.com.au

To ensure your complaint can be reviewed quickly, please try to provide as much detail as possible about the project, including:

• The organisation and researchers/evaluators conducting the project
• The name of the project and any reference numbers you have been given (these should be on your consent form if you were provided with one)
• Details of why you are lodging your complaint
• What you would like us to do in response to your complaint
• Whether you want us to contact you regarding your complaint
• Whether you consent to us sharing information about your complaint with the researchers/evaluators
• Whether you wish to be identified in any information shared

Any information provided will be handled in accordance with our privacy policy.