Consultation period

19 December 2022 - 12:00 am To 26 February 2023 - 12:00 am

A draft Quality Framework for the Disability Employment Services Program


Closes in 22 days

Disability Employment Services. Quality Framework

In the 25 October 2022 Commonwealth Budget, the Australian Government announced that the Disability Employment Services Program will be extended for a further two years to 30 June 2025.

The Budget measure also included a range of enhancements to be implemented to the existing program for the extension period. These enhancements encompass performance, data, quality and assurance.

A key part of this is the proposed implementation of a new Quality Framework, which supports the existing Key Performance Indicators as set out 2018 Performance Framework. The aim is to work with the sector and other stakeholders towards mutual quality aims, without creating undue burden on providers, employers or participants.

The content of this discussion paper was presented to DES providers at an industry forum on 5 December 2022 and forms part of broader efforts focused on the performance of DES Providers. However, input is welcomed from other organisations (such as peak bodies and advocacy groups) as well as from individuals. We intend to garner a broad range of views on this framework – including through additional targeted consultations in early 2023.

With that in mind, the draft framework (outlined in this discussion paper) has been developed with reference to a range of existing employment and disability services performance frameworks. The draft comprises five distinct ‘Quality Elements’:

  • Participants’ rights
  • Quality of service
  • Provider capability and governance
  • Feedback and complaints
  • Formal assurance.

Have your say

Please read the discussion paper which provides further detail on each of the ‘Quality Elements’ including proposed quality indicators, measurement mechanisms and support measures. It also includes a number of discussion questions to guide (but not limit) your feedback.

To have your say on the design and implementation of the Quality Framework, you can make a written submission by responding to the brief survey and providing comments via the free text box and/or by uploading a submission. Comments and submissons may be responses to the questions in the discussion paper and/or any other feedback you wish to provide.

Private individuals responding to the survey are not required to provide any personal information if they do not wish to. People responding on behalf of organisations are asked to provide their name, position, contact email address and the name of their organisation.

Submissions close on 26 February 2023.

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