Consultation period

7 August 2023 - 1:00 pm To 20 October 2023 - 11:59 pm

Developing the National Housing and Homelessness Plan – Help and Support

Read about how you can browse more safely?

Quick escape

If you or someone close to you is in distress or immediate danger, please call 000.

Crisis support

Lifeline A national charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention. Available 24/7. 13 11 14

National Suicide Call Back Service A nationwide service providing telephone and online counselling to people affected by suicide. Available 24/7. 1300 659 467

Thirrili Postvention Response Service The Indigenous Suicide Postvention Response Service supports individuals, families and communities affected by suicide or other significant trauma. Available 24/7. 1800 805 801

1800RESPECT 1800RESPECT is the national domestic, family and sexual violence counselling, information and support service. 1800 737 732

Mental health support and advice

Beyond Blue Provides information and support to help anyone in Australia achieve their best possible mental health. Available 24/7. 1300 224 636

13 YARN Support line for mob who are feeling overwhelmed or having difficulty coping. Available 24/7. 13 92 76

Kids Helpline Free, confidential online and phone counselling for young people aged 5 to 25. Available 24/7. 1800 551 800

Open Arms – Veterans & Families Counselling Mental health support for Navy, Army and Air Force personnel, veterans and their families. Available 24/7. 1800 011 046

QLife Anonymous and free LGBTIQ+ counselling and referral service for all Australians. Open 3pm to midnight 7 days a week. 1800 184 527

Financial support and advice

National Debt Helpline Provides a single contact point for people to access financial counselling, either immediately on the phone, or through a referral to another service. 1800 007 007

Centrelink Centrelink social workers can provide support to Centrelink customers and provide information about community support services. 132 850

Department of Veterans Affairs Provides a single contact point for veterans and their families to access financial assistance and wellbeing supports, and facilitates access to mental health counselling. 1800 VETERAN (1800 838 372)

Disability and Carer Support

Disability Gateway The Disability Gateway assists all people with disability, their families and carers to locate and access services across Australia. 1800 643 787

NRS 1800 555 677

Interpreter 13 14 50

Carer Gateway Carers can access individually tailored services within their local area through Carer Gateway service providers. 1800 422 737

National Disability Insurance Scheme (NDIS) The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence and access to new skills. 1800 800 110


Crisis accommodation support

If you require support in your local area, you may wish to visit

Ask Izzy is a website which connects people in need with housing, a meal, help with money, family violence support, counselling and much more.

If you are in urgent need of accommodation, you may wish to contact one of the following services in your state or territory:

Australian Capital Territory Onelink

1800 176 468

New South Wales Link2Home

1800 152 152

Northern Territory ShelterMe

(08) 8985 4389

Queensland Homeless Hotline

1800 474 753

South Australia Homeless Connect

1800 003 308

Tasmania Housing Connect

1800 800 588

Victoria Crisis and Emergency Accommodation

1800 825 955 or (03) 9536 7777

Western Australia Entrypoint Perth

1800 124 684

Support for people from non-English speaking backgrounds

Translating and Interpreting Service (TIS) Provides access to phone and on site interpreting services in over 150 languages. 131 450

Aboriginal Interpreter Service (AIS) Helps to address language barriers faced by Indigenous people in the Northern Territory. 1800 334 944


National Relay Service (NRS) Allows people who cannot hear or do not use their voice to communicate with a hearing person over the phone. Voice relay number:

1300 555 727

TTY number:

133 677

SMS relay number:

0423 677 767