Developing the National Housing and Homelessness Plan – Help and Support
Read about how you can browse more safely?
If you or someone close to you is in distress or immediate danger, please call 000.
Crisis support
| Lifeline | A national charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention. Available 24/7. | 13 11 14 |
| National Suicide Call Back Service | A nationwide service providing telephone and online counselling to people affected by suicide. Available 24/7. | 1300 659 467 |
| Thirrili Postvention Response Service | The Indigenous Suicide Postvention Response Service supports individuals, families and communities affected by suicide or other significant trauma. Available 24/7. | 1800 805 801
www.thirrili.com.au/postvention-support/postvention-services |
| 1800RESPECT | 1800RESPECT is the national domestic, family and sexual violence counselling, information and support service. | 1800 737 732 |
Mental health support and advice
| Beyond Blue | Provides information and support to help anyone in Australia achieve their best possible mental health. Available 24/7. | 1300 224 636 |
| 13 YARN | Support line for mob who are feeling overwhelmed or having difficulty coping. Available 24/7. | 13 92 76 |
| Kids Helpline | Free, confidential online and phone counselling for young people aged 5 to 25. Available 24/7. | 1800 551 800 |
| Open Arms – Veterans & Families Counselling | Mental health support for Navy, Army and Air Force personnel, veterans and their families. Available 24/7. | 1800 011 046 |
| QLife | Anonymous and free LGBTIQ+ counselling and referral service for all Australians. Open 3pm to midnight 7 days a week. | 1800 184 527 |
Financial support and advice
| National Debt Helpline | Provides a single contact point for people to access financial counselling, either immediately on the phone, or through a referral to another service. | 1800 007 007 |
| Centrelink | Centrelink social workers can provide support to Centrelink customers and provide information about community support services. | 132 850 |
| Department of Veterans Affairs | Provides a single contact point for veterans and their families to access financial assistance and wellbeing supports, and facilitates access to mental health counselling. | 1800 VETERAN (1800 838 372) |
Disability and Carer Support
| Disability Gateway | The Disability Gateway assists all people with disability, their families and carers to locate and access services across Australia. | 1800 643 787
NRS 1800 555 677 Interpreter 13 14 50 |
| Carer Gateway | Carers can access individually tailored services within their local area through Carer Gateway service providers. | 1800 422 737 |
| National Disability Insurance Scheme (NDIS) | The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence and access to new skills. | 1800 800 110
email: enquiries@ndis.gov.au |
Crisis accommodation support
If you require support in your local area, you may wish to visit askizzy.org.au
Ask Izzy is a website which connects people in need with housing, a meal, help with money, family violence support, counselling and much more.
If you are in urgent need of accommodation, you may wish to contact one of the following services in your state or territory:
| Australian Capital Territory | Onelink |
| New South Wales | Link2Home |
| Northern Territory | ShelterMe |
| Queensland | Homeless Hotline |
| South Australia | Homeless Connect |
| Tasmania | Housing Connect
www.homestasmania.com.au/housing-and-homelessness/housing-connect |
| Victoria | Crisis and Emergency Accommodation |
| Western Australia | Entrypoint Perth |
Support for people from non-English speaking backgrounds
| Translating and Interpreting Service (TIS) | Provides access to phone and on site interpreting services in over 150 languages. | 131 450 |
| Aboriginal Interpreter Service (AIS) | Helps to address language barriers faced by Indigenous people in the Northern Territory. | 1800 334 944
Email: ais@nt.gov.au |
| National Relay Service (NRS) | Allows people who cannot hear or do not use their voice to communicate with a hearing person over the phone. | Voice relay number:
TTY number: SMS relay number: |