Person with disability
Unanderra Access Group
1.1 The care received does not cover all aspects so some area’s are missed out for financial reasons.
1.2 Potentially essential care or support is not given leaving a large gap between what is needed and actually provided.
1.3 An individual assessment prior to advocacy commencement that identifies the level of assistance required then a specified outcome in achieving this in a realistic timeframe (not fast enough at present).
– Adapting material to reflect terminology and content they understand easier (Aboriginal language or Aboriginal terminology). Level surfaces and remove obstructions when mobile/
– Provide increased services to translate at interviews or appointments, provide a comfortable setting to learn English (not mixed cultures).
– Provide option of regular services instead of when can be scheduled. People in these location require as much if not more assistance as those in city or regional areas.
2.2 Basing care and support based on individual needs is both empowering and smart. Only the individual knows exactly what they require and enables the establishment of a great working relationship. Including the client in the initial stages saves a lot of corrections down the track saving large sum of money being wasted. Pooling everyone in the same basket does not cater to all, only those that fall within the scope identified.
3.1 Mandatory subscription to relevant organisations with current information updates in service delivery, support and care guidelines and protocol, newest aids, medication and therapies available.
3.2 Approach each case individually and tailor assessments according to target group, some instances have similarities but not every aspect is the same.
4.1 Not all conflicts of interest all negative, in the case of networking to achieve a goal set by a client, it can have positive and productive outcomes. Collaborating within multiple services can be productive and increase relationships in the community services sector which it relies on heavily.
A conflict of interest that is detrimental to the client usually occurs when one person is not happy interacting with the others. In this instance referral is always the best option. When their is a financial gain, a person should either remove themselves or organisational policy comes into effect and they are forced out.
4.2 Collaboration and communication working together to achieve the goals outlined by the schemes gives a holistic approach which has not been overly explored in the past.
4.3 Their are a number of considerations to be reviewed – access (surfaces, angles, pathways and buildings), aids (mobility, utensils, splints, therapies and rehabilitation services), social activities (Activities and services directed at modified target groups), research and focus groups (constant current information allows for a more accurate service delivery with relevant and up to date information), clear guidelines of rights and responsibilities of other public members / organisational bodies available in various formats both clinical and generalised language.
Tailoring services according to needs and policies in place that recognise this as best practice. Addressing each aspect of day to day living ensures a complete approach in service delivery.
5.1 All policy, procedure and training reviews should be conducted every 6 months to ensure quality of care, support, medical and social activity availability is the most up date information and guidelines.
5.2 The most common barrier is equality in treatment and bias from uninformed persons that in some way we are incapable of making important decision that impact our lives. Training in workplaces will reach the broadest audience to reduce these occurrences. Language, vision and comprehension often are the cause of miscommunication and efforts need to be increased for inclusion and participation from all the community.
5.3 Individually assessed cases provide the most successful outcomes, benefiting both parties (client receives adequate care or support, organisation reputation and credibility is improved).