Sandy Thomson, GovernancePlus
I have read in detail the planned Code of Conduct and the Quality Framework. Both are excellent documents in structure, ease of understanding and content.
The Code of Conduct objective statements are also generally measurable and allow for monitoring KPIs to be developed and implemented by providers and monitoring systems. My only comment is that I do not believe the introductory statements for the Code fully links or explains how providers will be assessed as meeting all requirements of the Code in terms of accreditation/certification. Setting requirements for all governance accountabilities up front would strengthen the messages the Code is trying to deliver. For example the Code appears to launch straight into incidents and complaints which are just components of the overall the governance framework and systems needed.