Review of the Coordination and Funding of Financial Counselling Services Across Australia – Other interested parties survey

This survey is designed to be completed by those who would like to contribute to the Review, who do not provide financial counselling services but work in the government/non-government sector and refer customers to financial counselling services/work in the complementary services (i.e. financial literacy).

Name
First Last
Organisation name (if applicable)
Role in your organisation (if applicable)
Contact e-mail address
State/territory*
Please specify (e.g. Norfolk Island)*

Stakeholder Category (please select all that apply)
- Financial capability / literacy / education
- Financial inclusion
- Consumer law / consumer advocacy
- Other service for people in financial hardship
- Government agency
- Researcher
- Individual
- Other
You have selected 'Other service for people in financial hardship', please describe*
You have selected 'Government agency', please specify if ombudsman/state/federal government etc.*
You have selected 'Other', please supply more information*

Would you like your response to be considered in confidence?*
- Yes
- No
The source of non-confidential contributions may be cited as part of the Review, however contributions made in confidence will not have their author/contributing agency referenced. Any public request for access to a confidential submission will be determined in accordance with the Freedom of Information Act 1982 (Cth).

What emerging / changing needs have you identified that are affecting the demand for financial counselling?

Who should contribute to the cost of financial counselling services? (please select all that apply)
- Industry
- Government
- Customer
You have selected 'Industry', please describe which industries and by what means?
You have selected 'Government' - please describe what level of government and the role they should play?
You have selected 'Customer', please describe by what means?
In the case of natural disasters, should financial counselling be provided simultaneously with emergency relief?
- Yes
- No
You have selected 'Yes', please describe how this support should be prioritised or tageted.*

Should government play a role in improving the coordination of financial counselling services?
- Yes
- No
You have selected 'Yes', please describe what level of coordination is required and any anticipated advantages or disadvantages in your response)*

Do you collect data about financial counselling/referrals?
- Yes
- No
You have selected 'Yes', please describe how you use this data to improve service delivery in your response.*
Would an enhanced data analytics capability improve service delivery, provide clearer measures of demand and/or detect emerging market problems?
- Yes
- No
You have selected 'Yes', please describe where this capability should reside in your response (e.g. level of government, peak body, etc)*
Phone
This field is for validation purposes and should be left unchanged.

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Review of the Coordination and Funding of Financial Counselling Services Across Australia – Other interested parties survey

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