Review of the Coordination and Funding of Financial Counselling Services Across Australia – Service provider survey This survey is designed to be completed by financial counselling service providers. Step 1 of 6 16% Name First Last Organisation name (if applicable)Role in your organisation (if applicable)Contact e-mail address State/territory*Australian Capital TerritoryNew South WalesNorthern TerritoryQueenslandSouth AustraliaTasmaniaVictoriaWestern AustraliaOtherPlease specify (e.g. Norfolk Island)* Stakeholder Category (please select all that apply) Financial counselling Financial capability / literacy / education Financial inclusion Consumer law / consumer advocacy Other service for people in financial hardship Government agency Researcher Other You have selected 'Other service for people in financial hardship', please describe*You have selected 'Government agency', please describe*You have selected 'Researcher', please describe*You have selected 'Other', please describe* Would you like your response to be considered in confidence?*YesNoThe source of non-confidential contributions may be cited as part of the Review, however contributions made in confidence will not have their author/contributing agency referenced. Any public request for access to a confidential submission will be determined in accordance with the Freedom of Information Act 1982 (Cth). As a service provider in the financial counselling sector, how is your organisation funded (please select all that apply) State / Territory Government Commonwealth Government Philanthropy / Other You have selected 'Philanthropy / Other', please provide details of how you are funded?*Other than funding, what impacts your organisation’s ability to support your clients?What service improvements or innovations have you made/would you like to make to improve efficiency and effectiveness? Please also describe if they were successful / what barriers have prevented you from implementing them?What emerging / changing needs have you identified that are affecting the demand for financial counselling?Does your organisation currently support small business?YesNoYou have selected 'Yes', please describe if this is any different to serving an individual client* Who should bear / contribute to the cost of financial counselling services? (please select all that apply) Industry Government Customer You have selected 'Industry', please describe which industries and by what means?You have selected 'Government', please describe what level of government and the role they should play?You have selected 'Customer', please describe by what means?In the case of natural disasters, should financial counselling be provided simultaneously with emergency relief?YesNoYou have selected 'Yes', please describe how this support should be prioritised or targeted in your response.* What data do you collect about financial counselling? Please describe how you use this data to improve service delivery in your response.Would an enhanced data analytics capability improve your service delivery, provide clearer measures of demand and/or detect emerging market problems?YesNoYou have selected 'Yes', please describe where this capability should reside in your response (e.g. level of governmnet, peak body, etc).*CommentsThis field is for validation purposes and should be left unchanged.