Consultation period

26 August 2019 - 8:00 am To 31 October 2019 - 11:59 pm

Review of the NDIS Act and the new NDIS Participant Service Guarantee


Review of the NDIS Act and the new NDIS Participant Service Guarantee

This consultation has now closed.

A new NDIS Participant Service Guarantee

During the 2019 Federal Election, the Australian Government promised to develop and legislate an NDIS Participant Service Guarantee to improve participant experiences with the NDIS.

The Guarantee will set new standards for the time it takes for key steps in the NDIS process. This means there will be shorter, agreed timeframes for people to get their access decision, to have their NDIS plan approved and to have their plan reviewed.

A particular focus will be on improving processes for children and participants needing specialist disability accommodation, assistive technology, or other services requiring a quote or further approval.

The new Guarantee will be in place from 1 July 2020.

Review of the NDIS Act

To develop the Guarantee, the Government has commissioned a review of the NDIS Act. The review will focus on opportunities to make the NDIS process simpler and more straight forward and remove barriers to positive participant and provider experiences with the NDIS.

The review will consider what changes may need to be made to the NDIS legislation to support the Guarantee and set new standards into law. This may involve amendments to the National Disability Insurance Scheme Act 2013 (the NDIS Act) and the NDIS Rules, but will not change the design or intent of the NDIS.

The Government has appointed an independent expert, Mr David Tune AO PSM, to lead the review.

The review’s recommendations are due to be delivered to the Government by the end of 2019, to support the rollout of the Participant Service Guarantee on 1 July 2020.

This overview information is also available in an Easy Read version and an Auslan video.

Visit the Department of Social Services website for more information on the review including the Terms of Reference.

Thank you for having your say

The Government ran a public consultation on the review from 26 August to 31 October 2019. People with disability, family members, carers, advocates and providers from around Australia shared their experiences and ideas in community workshops, the online survey and submissions.

These insights will be used by the independent reviewer, David Tune, to develop his report and recommendations to the Government by the end of the year. The Government will use this report to make improvements to NDIS processes and set the Participant Service Guarantee into law by 1 July 2020.

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