TILA Survey Step 1 of 110 0% Privacy notice By participating in this survey you consent to the department collecting and using your responses in accordance with the privacy notice.I have read and agree with the privacy notice and consent to participate in this survey(Required) Yes I am answering questions as a:(Required)(Select all that apply) Caseworker Non-parent carer Young Person that has received or used TILA Young Person who has not applied for TILA Caseworker specific questions Tell us a little bit about yourself What state or territory do you work in? ACT NSW NT QLD SA TAS VIC WA What type of region do you work in? Remote Rural Regional Urban What kind of organisation do you work for? State or territory government child protection agency Not-for-profit non-government organisation For Profit non-government organisation How long have you been in this field for? Less than 1 year 1-5 years 6-10 years 11-15 years 16-20 years More than 20 years Tell us about your TILA knowledge Are you aware of the TILA payment? Yes No You can find out more about TILA here. How did you find out about TILA?(Select all that apply) Work colleague Leaving care information or training Friend Family DSS Website Your organisation / employer Social media Sortli app Young person Other Please specify(Maximum 25 characters) TILA can be used for a variety of goods and services. What else would you like TILA to be available for?(Maximum 150 characters) Find out more of how TILA can be used for a variety of goods and services. Where do you go to find out more information on TILA?(Select all that apply) DSS Website DSS TILA Operational Guidelines Sortli app tila@dss.gov.au Your department or Agency’s website or intranet Other Please specify(Maximum 150 characters) How can TILA information and guidance material be improved on the DSS website?(Select any that apply) I have not reviewed it Being able to register to receive a newsletter and updates from DSS Animations or more interactive materials Webinars Other Please specify(Maximum 150 characters) Young people leaving care must have a leaving care plan. What methods do you use to include young people in developing their care plan?(Select all that apply) Face to face discussion Telephone - I developed it and they agreed to it Online / virtual meeting Other Please specify(Maximum 150 characters) What other supports are available to young people when developing their leaving care plan?(Select all that apply) Encouraging a cultural support person to attend meetings Translators including Indigenous languages Mental health support Support in attending meetings (bus fares / taxis / access to internet) Starting conversations earlier or later in their time in OOHC Having multiple opportunities to discuss and review the young person’s leaving care plan Having enough time to build rapport and listen to the young person so the process doesn’t feel rushed Other Please specify(Maximum 150 characters) Tell us about your TILA application experience How many young people approximately have you assisted with their TILA application? Select which one applies. Less than 20 Between 20 and 50 Between 50 and 70 Between 70 and 100 Between 100 and 200 More than 200 At what ages do you generally support young people to apply for TILA?(Select all that apply) 15-18 18-21 21-25 At what stage do you find that TILA is most helpful to young people? In preparation for leaving care - starting from 15 years and up to 3 years before they leave care During the transition from care - 12 months before their leaving care After leaving care Other I don’t find TILA helpful for young people leaving care Please specify(Maximum 150 characters) Why don't you find TILA helpful(Maximum 150 characters) How did you find the TILA application process? Very easy Easy Neutral Difficult Very difficult What made it this way?(Select all that apply) Unified Government Gateway portal application process DSS website information on TILA Information provided by my organisation TILA Operational Guidelines Other Please provide further information(Maximum 150 characters) What were the barriers in supporting the young person purchase the required goods and/or services?(Select all that apply) Time pressure They didn't want help They didn't ask for help They had other support from family/friends Other Please specify(Maximum 150 characters) What would make the application process easier?(Select all that apply) Allowing young people apply for the payment without a youth worker/ caseworker Improved awareness of TILA Webinars - short ‘how to’ and information sessions Animations or more interactive materials Other Please specify(Maximum 150 characters) How did you assist the young person to purchase the goods and services?(Select all that apply) Purchased goods on their behalf Took them to the shop to purchase, or bought online Provided them with a pre-paid card to make the purchases themselves Other Please specify(Maximum 150 characters) What would make the process of purchasing goods and services easier?(Maximum 150 characters) Tell us more If you would like to tell us about how receiving the TILA payment benefited your young person, or if you have any ideas or how we can improve TILA, please email us at tila@dss.gov.au and include your name so we can follow this up with you. Thank you for taking the time to complete this survey. Your views as a case / support / field worker are greatly appreciated and will help inform our work on TILA and out-of-home care. Non-parent carer specific questions Tell us a little bit about your TILA knowledge Were you or are you aware of the TILA payment? Yes No You can find out more about TILA here. How did you find out about TILA?(Select all that apply) The young person’s caseworker My carer support worker or agency Carer support group/network DSS Website Friend Family Social media Sortli app Young person Other Please specify(Maximum 150 characters) Have you had a young person in your care apply for TILA? Yes No How old was the young person when they applied for TILA?(Select all that apply) 15-17 18-21 22-25 TILA can be used for a variety of goods and services. What else would you like TILA to be available for?(Maximum 150 characters) Find out more of how TILA can be used for a variety of goods and services. Where do you think you would go to find out more information on TILA?(Select all that apply) Case / support worker Carer network social media or website Other carers DSS website Sortli app School or other education facility tila@dss.gov.au Other Please specify(Maximum 150 characters) To apply for TILA, a young person must have a leaving care plan. Were you or the young person included in developing their leaving care plan? Yes No You can read the Information for non-parent carers to find out more about how to assist your young person connect with a caseworker to apply for TILA. How old was the young person when they had a leaving care plan set up?(Leave blank if you do not know the age of the person) What state or territory do you live in? ACT NSW NT QLD SA TAS VIC WA What type of region do you live in? Remote Rural Regional Urban Tell us more If you would like to tell us about how receiving the TILA payment benefited your young person, or if you have any ideas or how we can improve TILA, please email us at tila@dss.gov.au and include your name so we can follow this up with you. Thank you for taking the time to complete this survey. Your views as a non-parent carer are greatly appreciated and will help inform our work on TILA. Young Person that has received or used TILA We are interested to hear about your TILA application experience. These questions are about when you applied for TILA and the assistance and support you received. On a scale of 1 to 5, rate your knowledge of what TILA can be used for.(1 means having no knowledge of what TILA can be used for and 5 means knowing a lot about what TILA can be used for)1 (no knowledge)2345 (knowing a lot)You can find out more about TILA here. What did you use TILA for?(Select all that apply) Part payment for a car, motorbike, bike or scooter To pay for my car or motorbike registration Bond for Accommodation Laptop / computer Mobile phone Household items like kitchen stuff, TV, lounge or bed for my room or home Whitegoods such as a fridge or washing machine Other items not listed above Please specify(Maximum 150 characters) How did you find out about TILA?(Select all that apply) Another person in care Friend Birth Family Care Family Caseworker CREATE Foundation DSS Website Sortli app Did you find TILA easy to apply for? Yes No Why was it easy to apply for TILA? My caseworker helped me with my application Information about TILA was available and easy to understand Other reason why it was easy to apply for TILA Please specify(Maximum 150 characters) Why was it not easy to apply for TILA? My caseworker didn’t know about TILA I didn't / couldn't apply for TILA myself Other reason why it was not easy to apply for TILA Please specify(Maximum 150 characters) Did you feel involved in your application for TILA? Yes - Definitely Yes - Mostly Yes - Somewhat No - not at all I don’t know about my TILA application Did you feel supported and involved in your leaving care plan when you talked about how you could use TILA Yes - Definitely Yes - Mostly Yes - Somewhat No - not at all I don’t know about my leaving care plan Was TILA used to maintain your cultural needs, connections and relationships? Yes - Definitely Yes - Mostly Yes - Somewhat No - Not at all I don’t know if TILA was used to maintain my cultural needs, connections and relationships Not applicable Did you have the choice to use TILA to support your cultural needs, connections and relationships? Yes - Definitely Yes - Mostly Yes - Somewhat No - Not at all I don't know if I was given a choice for TILA to support my cultural needs, connections and relationships Not applicable Did your caseworker assist you with your TILA purchases? Yes No How helpful was your caseworker with TILA?(1 means having no knowledge of what TILA can be used for and 5 means knowing a lot about what TILA can be used for)1 (no knowledge)2345 (a lot of knowledge) We are interested to hear about your views on TILA information These questions are about how you found the information available on TILA. Please rate the following statements about TILA. Finding information on TILA was easy. Very easy Easy Neutral Not easy Not easy at all I haven’t looked for information on TILA The DSS website was or is helpful to find out more about TILA. Very helpful Helpful Neutral Unhelpful Very unhelpful I haven’t seen the TILA information on the DSS website My state / territory's website was or is helpful to find out more about TILA. Very helpful Helpful Neutral Unhelpful Very unhelpful I haven’t seen the TILA information on my state/territory’s website Where else would you go to get information about TILA or other supports you need? Schools Youth centres Community centres Sporting clubs Doctors and medical clinics Health and support services clinics and webpages Young people helplines Friends or family Social media, like Facebook, Instagram Other places I would go to: Please specify(Maximum 150 characters) We are interested to hear about how TILA has helped you These questions are about how receiving TILA helped you with your goals. Has the $1500 helped you with your goals? Yes - A lot Yes - A little No - Not at all I don't know TILA helped me with the following goals.(Select all that apply) I was able to start or finish my schooling I was able to get a job I was able to get support for financial security I was able to improve my health (including physical, mental, dental, sexual and self-esteem) I was able to find safe and affordable housing I was able to learn new skills to help me after I left care I was able to connect with my identity and culture I was able to get support for legal matters I was able to reach other goals not mentioned above What other goals were you able to reach(Maximum 200 characters) Would you like to tell us about how receiving TILA helped you reach any of your goals? Yes No We would love to hear your TILA story. Please email us at tila@dss.gov.au and include your name and we will contact you by email to follow up. We are interested to hear about your schooling, work and supports These questions are about if you are studying, working and receiving any income support from the government. Are you still studying? Yes No What are you studying? What level of schooling have you completed?(Select the best option that relates to you) Year 6 Year 7 Year 8 Year 9 Year 10 Year 11 Year 12 TAFE University I have completed other schooling which includes: Please specify(Maximum 150 characters) Do you work? Yes No What are the hours you work? I work casual, meaning my work hours vary every week I work part time, meaning I have a set number of work hours of less than 20 hours per week I work part time, meaning I have a set number of work hours of more than 20 hours per week I work full time, meaning I work at least 38 hours per week What would have helped you finish your schooling or help you get a job?(Select all that apply) Help and support with my learning difficulties or disability Help and support for me to attend school Help and support to find a safe place to live Help and support with money so that I didn’t have to get a job to look after myself Help and support to know where to look to get a find a job Help and support so that I could get some work Help and support in applying for other government payments to support you to attend school/other learning institutes Other things that could have helped me finish my schooling or help me get a job Please specify(Maximum 150 characters) Do you receive other Commonwealth support?(Select all that apply) Income support such as Youth Allowance, Job Seeker, etc. Additional support to find work such as Jobactive, Job Outlook, Disability Employment Services, etc. NDIS I don’t receive any Commonwealth support. We are interested to hear about your ideas for improving TILA These questions are for you to tell us how we can improve TILA for other young people. How can we improve other young people’s experience with TILA?(Maximum 200 characters) What else would you have liked to be able to use TILA for? E.g. buying new or second hand items from Gumtree or Facebook Marketplace.(Maximum 200 characters) We are interested to hear more about you These questions are about you. How old were you when you applied for TILA? How old are you now? Where did you live when you applied for TILA? ACT NSW NT QLD SA TAS VIC WA Where do you live now? ACT NSW NT QLD SA TAS VIC WA What is you postcode? What is your gender? Male Female Non-binary Gender fluid Prefer not to answer Let me type Let me type(Maximum 150 characters) Do you identify as an Aboriginal and/or Torres Strait Islander person? Yes No Prefer not to answer Are you from a non-English speaking background? Yes No Prefer not to answer Do you have a disability? Yes No Prefer not to answer What country were you born in? Australia Other Please specify(Maximum 150 characters) Thank you. Your views count. We really appreciate you taking the time to answer this survey. Young Person who has not applied for TILA Welcome to this survey on leaving care and the Transition to Independent Living Allowance (TILA). Your responses and participation are appreciated. We are interested to hear about your TILA experience. These questions are about what you know about TILA, what your suggestions are to make the payment better for other young people, and how you think we can let more people know about the payment. Why have you not applied for TILA?(Select all that apply) I didn't know it was available I found out about it when I was older than 26 and no longer eligible for it I didn't know how to reconnect with a caseworker or agency worker I didn't want to work with a caseworker (child protection) I didn't want to work with an agency worker (other organisation) I found the process too hard/long I couldn't use it for what I needed My caseworker didn't inform me about TILA I wasn't supported to apply for it through my caseworker or agency worker Other reasons why I have not used TILA Please specify(Maximum 150 characters) How did you find out about TILA?(Select all that apply) Another person in care Friend Another person in care Birth Family Care Family Case / care or support worker CREATE Foundation DSS website Sortli app This survey Other way I found out about TILA was: Please specify(Maximum 150 characters) Where would you go to get information about TILA or other supports you need? School Youth centres Community centres Sporting clubs Doctors and medical clinics Health and support services clinics and webpages Young people helplines Friends or family Social media, like Facebook, Instagram Other places I would go to are: Please specify(Maximum 150 characters) On a scale of 1 to 5, rate your knowledge on what TILA can be used for.(1 means having no knowledge of what TILA can be used for and 5 being knowing a lot about what TILA can be used for)1 (no knowledge)2345 (a lot of knowledge)You can find out more about TILA. What would you like to use TILA for?(Maximum 200 characters) We are interested to hear about your schooling, work and supports These questions are about if you are studying, working and receiving any income support from the government. Are you still studying? Yes No What are you studying?(Maximum 150 characters) 9. What level of schooling have you completed? (Select the best option that relates to you) Year 6 Year 7 Year 8 Year 9 Year 10 Year 11 Year 12 TAFE University I have completed other schooling which includes: Please specify(Maximum 150 characters) Do you work? Yes No What are the hours you work? I work casual, meaning my work hours vary I work part time, meaning I have a set number of work hours of less than 20 hours per week I work part time, meaning I have a set number of work hours of more than 20 hours per week I work full time, meaning I work at least 38 hours per week 12. What would have helped you finish your schooling or help you get a job?(Select all that apply) Help and support with my learning difficulties or disability Help and support for me to attend school Help and support to find a safe place to live Help and support with money so that I didn't have to get a job to look after myself Help and support to know where to look to find a job Help and support so that I could get some work Help and support in applying for other government payments to support you to attend school / other learning institutes Other things that could have helped me finish my schooling or help me get a job Please specify(Maximum 150 characters) Do you receive other Commonwealth support?(Select all that apply) Income support such as Youth Allowance, Job Seeker, etc. Additional support to find work such as Jobactive, Job Outlook, Disability Employment Services, etc. NDIS I don't receive any Commonwealth support. We are interested to hear more about you These questions are all about you. What is your gender Male Female Non-binary Gender fluid Prefer not to answer Let me type Let me type(Maximum 150 characters) How old are you now? Are you an Aboriginal and/or Torres Strait Islander? Yes No Prefer not to answer Are you from a non-English speaking background? Yes No Prefer not to answer Do you have a disability? Yes No Prefer not to answer What country were you born in? Australia Other country Please specify(Maximum 150 characters) Where did you live when you were in care? ACT NSW NT QLD SA TAS VIC WA Where do you live now? ACT NSW NT QLD SA TAS VIC WA Postcode Thank you. Your views count. We really appreciate you taking the time to answer this survey.EmailThis field is for validation purposes and should be left unchanged.
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