Consultation period

9 April 2018 - 10:00 am To 11 May 2018 - 5:00 pm

ICSS: Regional Delivery Model – Discuss

This forum provides the ability to ask questions regarding the Integrated Carer Support Service: Regional Delivery Partners: A draft Regional Delivery Model discussion paper.

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14 comments on ICSS: Regional Delivery Model – Discuss

  1. Page 7 of the discussion paper refers to the number of current providers delivering carer services across the previous Aged Care HACC regions (100+). Is a list available which details who these providers are? Are these organisations the total amount currently funded to deliver DSS Carer Support Services?

    Reply to Brigette
    1. ICSS-comment-moderator Moderator

      Thank you for your comment. Department of Social Services grant agreement recipients are available at the following link https://www.dss.gov.au/grants/grants-funding .
      Grant agreements for current carer service providers are indicated under the following Program – DSS Output 3.1 Disability Mental Health and Carers.

      Carer Support
      Department of Social Services
      carersupport@dss.gov.au

      Reply to ICSS-comment-moderator
  2. Is an estimate available of the funding envelope for RDPs, and does this vary based on the proposed Option A or Option B?

    Reply to Brigette
    1. ICSS-comment-moderator Moderator

      Thank you for your comment. Information regarding funding for the Regional Delivery Partners will be provided as part of the upcoming grant round.

      Carer Support
      Department of Social Services
      carersupport@dss.gov.au

      Reply to ICSS-comment-moderator
  3. Hi, We are a community care provider and we have been providing services in the Coffs Harbour Region for almost 30 years through programmes such as CHSP (formerly NRCP), Home Care Packages, DVA (Department of Veteran Affairs).
    We feel we that we would be ideally suited in becoming a provider under the ICSS.
    How do we become a provider for our area and is there a tender process?

    Thanking you in advance.

    Graham Shanahan
    General Manager – NSW Home Support Services

    Reply to Graham
    1. ICSS-comment-moderator Moderator

      Thank you for your comment. The Regional Delivery Partners will be engaged through an open grant process that will be conducted in late 2018. The Department will keep the sector informed in the lead up to the grant round.

      Carer Support
      Department of Social Services
      carer.support@dss.gov.au

      Reply to ICSS-comment-moderator
  4. It took years if not decades for the government to learn that it needs to streamline its funded programs.

    In aged care we see there is home care package which it is capable of integrating so many activities. For example, with the funding for each level, the client or family can choose how they wish to use the funding, cleaning, respite, personal care as such.

    A 3hrs a day services can be used for cleaning, personal care, and respite, or shopping.

    What this example says that a funded program with different level will dictates a number of hours the family or client can use to meet the funding limits. Then once the total hours a week is decided, then the family or the client can use for many different tasks within this 3hrs as they wish.

    In the past, the funding is for every task, now with HOME CARE PACKAGE, the funding level determines the number of hours a client can have. Then within these hours, the family or the client can have the control of how they wish to use these hours.

    I just do not wish to see anyone try to re-expend funded programs every time when they have a “good idea”, and going back to fund for each activity again.

    The downside of funding for each program was not good for the client not good for the providers neither. Remember in the past, each year, as a provider, we had to make so many submissions.

    It was no good for the government either, it has to pay millions to establish an assessment penal to assess all the applications, setting up the guidelines as such.

    I personally view that the carer support can be covered within Home Care Package.

    Yesterday, I had a client’s wife called, asking for services to watch her husband when she is out to play golf, and her husband was allocated for level 1.

    So it was clear the family and client knows how they want to use their services.

    As a provider, we know how to provide the carer support as well, and we can design the services and hours and days integrating with the carer requirement. This is not new at all.

    Should you wish to clarify of what I said here, please do not hesitate to contact me on 0419 718 899.

    Jan Wu
    Director of auscare multicultural home, community, & disability services

    Reply to Jan
    1. ICSS-comment-moderator Moderator

      Thank you for taking the time to provide this information. To enable to your organisation’s feedback to be considered as part of the consultation process on the Integrated Carer Support Service Regional Delivery Model, please provide your feedback as a submission using the “Submission” Tab.

      Kind regards

      Carer Support
      Department of Social Service
      carersupport@dss.gov.au

      Reply to ICSS-comment-moderator
  5. What thought has the Government given to integrating all support streams?
    As a carer of two people – one elderly and one disabled, I have to go to NDIS and learn their systems; and My Aged Care and understand that and also seek support for me with Carer Supports. Nothing talks to each other and I tell my story every time. Your systems are exhausting! And all we do is end up on waiting lists

    Reply to Marise
    1. ICSS-comment-moderator Moderator

      Thank you for your comment. The Regional Delivery Partners will assist carers to link to other services in their local region.

      Reply to ICSS-comment-moderator
  6. Integrated Carer Support needs to include Adult Community Education as major person-valuing and community-based resource for Carers. ACE can deliver local support services, social inclusion, pathways to employment and communities of belonging for otherwise isolated carers. There are existing national networks, easily available though Adult Learning Australia (ALA) and Community Colleges Australia (CCA), which can partner with carers groups to provide effective, accessible programs. these should be priority areas for funding, as they reinvest all funds in their local community and bring direct benefits to carers and those they care for.

    Reply to Dr
    1. ICSS-comment-moderator Moderator

      Thank you for your comment. New services for carers to be introduced through the Integrated Carer Support Service include carer-specific education resources. These educational resources will be available for carers to access through the Carer Gateway website or the Regional Delivery Partners. The grant round for the Regional Delivery Partners is scheduled for late 2018.

      Reply to ICSS-comment-moderator
  7. My organisation is a community carer provider and registered charity providing holistic services in the Coffs Harbour Region since 2015 for carers to access short term accommodation, counselling, early intervention supports, workshops and psycho-educational strategies to improve carers health and wellbeing. Carers have self-funded this service from other areas of New South Wales and Queensland. Additionally a post operative convalescent service for carers will be an adjunct to this service in 2018.
    I feel this service would be ideally suited in becoming a provider under the Integrated Carer Support Service (ICSS).
    What process is required to become a provider for our area and is there a tender process?
    Thank you.

    Reply to Ellen
    1. ICSS-comment-moderator Moderator

      Thank you for your comment.  The Regional Delivery Partners will be engaged through an open grant process that will be conducted in late 2018. The Department will keep the sector informed in the lead up to the grant round.  Further information on the Integrated Carer Support Service is available at https://www.dss.gov.au/disability-and-carers/carers/integrated-carer-support-service

      Reply to ICSS-comment-moderator