Australian Dual Diagnosis Recovery Network – 11/09/2021
The Participant is Key.
1. The Participant and/or representative must be the ones to inform the NDIS.
2. The support provider and the evidence-based processes will provide the feed-back
3. The NDIS needs to be flexible in determining alternative services proposals
Unless a set of appropriate and relevant questioners (specific to the Participant’s) are developed and a record is kept as a service quality improvement WRAP, there is no way of determining if and/or any changes are deemed to be reasonable and necessary.
The Participant must be the centre of any co-design services, quality of life improvement plan.
A number of steps must be developed and followed as per Participant life improvement guidelines
A NDIA Planner Must have the delegated task and be held responsible to oversee the Participant’s co-designed life improvement plan.
(No Planner’s delegated responsibility to coordinator acceptable)
An initial meeting between the Participant, Planner, Allied Health to develop, assist and implement.
A second meeting to work-out any possible Plan clarifications
The Planner’s decisions and follow-ups must be closely supervised at specific and determined time-frames by the senior NDIA management.
The NDIS must ensure that the NDIA follows the NDIS Legislation.
The NDIS must take any necessary steps to guaranty that the NDIA’s complaints are dealt in a timely fashion and with the appropriate respect.
A reasonable participant/provider unresolved NDIA complaint/s (ie Legislation) should have the ability to access an NDIS review.
FYI My organisation has had an ongoing dispute with the NDIA for over five years.
The NDIA has/is failing to providing the ADDRNI with their decision in a proper and legal written correspondence.
Can you help.
The relevant NDIS Legislation is attached.