NDIS Quality and Safeguarding Framework – NDIA provider registration discussion
At present, quality and safeguarding arrangements are managed in contractual arrangements between providers and state and territory government agencies that provide their funding. This will be replaced in the NDIS by a system of provider registration.
The intention is to set national registration requirements that allow only suitable providers to participate in the scheme, without creating unnecessary barriers for providers to enter or remain part of the scheme.
The number and diversity of providers will be crucial to offering participants more choice, which itself may be a natural safeguard against poor quality and unsafe support provision. This is because people will choose to leave providers they feel offer poor-quality supports.
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2 comments on NDIS Quality and Safeguarding Framework – NDIA provider registration discussion
All providers should be registered and have to be audited by an external quality assurance system in some way or another. This way participants can be assured they are receiving quality services. Delivering services to a person with a disability automatically makes the provision higher risk as some people can be vulnerable. Some participants are scared to make a complaint and if not all providers have to supply participants with complaint policies, confidentiality assurances etc etc there will be people that may not get the service they are paying for or may have there rights inadvertently abused.
Providers should all be on a level playing field or bigger or deemed high risk delivers would have more costs than other providers and not be able to be competitive in price.
Providers currently have rules like when cleaning they can’t move anything so if you have a hairbrush on the bench or your toothbrush on the side of the basin they are not moved they go round them when cleaning the bench and washing the sink. Are these type of practices still going to be allowed?
Providers need to be audited by an external system and people need to be able to log complaints against service providers without fear of loss of service.