Consultation period

4 March 2024 - 12:00 am To 20 March 2024 - 11:59 pm

NDIS Review Town Hall Presentation

Text version of the NDIS Review Town Hall Presentation

We were committed to making sure we heard from as many people as possible

  • 3,976 submissions
  • 287 public engagements
  • More than 10,000 people

Stage One

What are the problems?

Stage Two

What are the solutions?

A connected system

There is not enough support outside the NDIS. There are gaps and people are missing out.


The entire disability system should be planned, organised and connected.


Individual support

Examples may include daily personal activities, therapeutic supports, home modifications, assistive technology as part of your NDIS budget.

Targeted foundational supports

Examples may include home and community supports, personal assistance, early supports for children, targeted supports for adolescents.

General foundational supports

Examples may include assistance to navigate the support system, information and advice, peer support and advocacy for individuals, families and communities.

Mainstream services and community supports

Examples may include public education, health employment, housing, justice and transport. Activities based in the community from organisations like sporting clubs and charities.

Main areas of reform

A connected system

  • Access and budgets
  • children and families
  • navigation
  • housing and living
  • psychosocial disability
  • quality services

Access and budgets

The current system is too complicated and doesn’t focus on the support you need in your daily life.


  • Support from day one
  • linked to foundational supports
  • simpler application process
  • assessment of needs to set the flexible budget
  • longer-term plans.


People with disability are expected to work through complex government systems all on their own.


A team of experts who can help you through the system

  • General navigators
  • specialist navigators
  • psycho-social navigators
  • housing and living navigators
  • lead practitioners for children and families.

Children and families

There is not enough support where children live, play and learn.


  • More support early
  • more inclusive and accessible mainstream services
  • support for families from a lead practitioner
  • specialised early intervention pathway for children with high support needs.

Housing and living

People don’t have real choices about where they live, who they live with and who supports them.


  • More housing options
  • shared supports for most people -1:3 ratio
  • support from a trained housing and living navigator
  • separation of housing and living supports.

Psychosocial disability

The scheme does not work well for people with psychosocial disability.

It does not deal well with episodic needs or focus enough on personal recovery.


  • Better support outside the scheme –including coordination with mental health system
  • new early intervention pathway focused on recovery
  • more specialised navigation support.

Quality services

NDIS markets aren’t working –there are problems with supply and quality.

There are also issues with the integrity of the system –overcharging, overservicing and fraud.


  • provider registration
  • central online platform to find providers
  • navigator to help you find services
  • electronic payment system
  • expanded role for Quality and Safeguards Commission


What’s next?

We need to reform over time –so everyone is ready

The changes need to be done in partnership

  • With people with disability, their families
  • with organisations that provide services
  • with state and territories.

Together we can build a world-class system of disability support

Thank you